Our mission is to provide not just excellent customer service, but also hold ourselves accountable for achieving positive health outcomes. We are committed to improving our industry and ourselves to ensure Better Care. Better Health. Every Day.®
The average length of stay in an acute care hospital has almost been cut in half since the early 1980s. Today, individuals are coming home sooner than ever before and often require more assistance than an average family is equipped to handle. In response to this trend, Family Tree has chosen to invest in a team-based approach to care for every client, regardless of their situation, and offer these services as no additional cost to the family. By doing this, we can more effectively respond to changes in condition that would otherwise lead to unsafe occurrences resulting in hospitalizations.
In addition to your dedicated caregiver, an expert Care Advisor and a trained Care Coordinator work with our families 24×7 to proactively manage problems, troubleshoot concerns, and assist with day-to-day support (such as scheduling changes).
While we provide a very high-touch customer friendly service, it’s important we use technology when it can provide convenience, comfort, and improve the experience for our clients. Today, families can go about their day with peace of mind knowing that their loved one’s caregiver will confirm their arrival with technologically efficient verification software that enables full transparency of the caregiver schedule. You can know exactly what time they arrived, what was accomplished during the day, and most importantly, you’ll know if there was a change in your loved one’s condition that requires attention. Your dedicated care coordinator will monitor this unique tracking system and be notified immediately if your caregiver hasn’t checked in for any reasons.
At Family Tree, we are focused not only on compassion, but also achieving excellent clinical outcomes for your loved ones. We embrace research, technology and innovation to keep your loved one safe at home. Our owners also own our parent company, Genova Health, which is focused entirely on going above and beyond the traditional scope of home care to keep aging adults safely living in the place they choose to age – their home.
Genova and our owners have partnered with the Texas Medical Center’s Innovation Institute to use TMC’s resources to further study preventable readmissions and new ways to leverage technology, research and innovation to reduce hospitalizations. Driving change in home care is our passion, and we believe there is no happier, safer or more compassionate solution for your loved ones than Family Tree.
We’ve been in your shoes and we know how it feels. Both of our company’s co-founders have had personal experiences with their families that required the assistance of professional caregivers. We know the value that a professional home care company can bring to a family in need.
Our unique and comprehensive assessments identify key risk areas specific to your loved one’s needs. Instead of a one-size-fits-all approach, we’re able to develop plans that reduce risk and enhance the quality of life for each client we serve.
Family Tree uses best practices based on the most current research into helping seniors age in place. For too long, home care agencies have been judged by their clients based solely on the likability of their caregiver. While we believe this is critical, it’s the minimum standard at Family Tree. We record and monitor our hospitalization rate and ensure we’re doing everything we can to keep it well below the national average so clients on our service can feel comfortable knowing their chances of returning to the hospital with our care in place is the lowest around.
Professional Caregivers are the lifeblood of our organization. We take care of them so they take great care of you. Family Tree offers our caregivers health benefits, competitive pay, and 24/7 support.
We thoroughly screen our Professionals Caregivers through multiple interviews, competency testing and a comprehensive orientation, including specialized training for Alzheimer’s and dementia, fall prevention, Parkinson’s, diabetes, transferring and more.
In addition, we use a detailed screening questionnaire to ensure every staff member has demonstrated key qualities of compassion and integrity in their past. Because we believe a caregiver’s past is the best indicator of their future performance, we also complete a minimum of two reference checks from relevant Caregiving work experience.
Above all, our caregivers are passionate about helping seniors live meaningful lives and age in the comfort of their own home.
Family Tree employs all of our Professional Caregivers as W-2 employees, paying their payroll taxes and social security, and being liable for their actions. We also adhere to the highest standard of hiring practices, carefully verifying our Caregiver’s eligibility to work in the United States and conducting nationwide criminal background checks. Finally, all Caregivers are fully bonded and insured for your safety and protection.
We provide comprehensive insurance protections, including a multi-million dollar policy for each Professional Caregiver we employ, keeping you and your family safe and secure. In addition, all of our employees are licensed, trained, and bonded for your benefit. We take your trust in us seriously, making it no surprise that we are the most trusted name in home care in the communities we serve.
Using the most advanced home care practices developed with support from our research partners, we have drastically improved the way we deliver home care services. We are proud to take home care to the next level by not focusing solely on scheduling, billing, and compliance. Instead, our care model focuses most pressingly on achieving positive health outcomes to ensure that we’re doing everything we can to meet the true needs of our clients. Our proactive full-team engagement and home office support doesn’t stop once your professional caregiver starts.